View Your Cart FAQ's

    • Why type of transfer paper do I need?

    • What is an instant download?

    • What is a personalized design?

    • How to personalize my order?

    • I don't want a name on my design

    • Proofread spelling

    • Ordering multiple personalized items.

    • Ordered a printable, now I want it printed and shipped

    • Can you print my printable design on transfer paper and ship it to me?

    • Are the watermarks and your logo removed?

    • Can I use your design on something I sell?

    • Design Size

    • I want an instant download design personalzied.

    • Refunds

    • Where can i have my design printed?

    • How to make your printable image smaller

    • Custom Orders


    Why type of transfer paper do I need? top

    It depends on what color shirt you will be putting it on.

    Translucent background - transfer paper for white shirts

    Solid white background - transfer paper for dark shirts.

    ***Be sure whatever type you choose, that it is made for your type of printer.

    What is an instant download? top

    An instant download design is the design shown, after purchase, you are able to download it and save it to your computer and print it for your own personal use.

    Instant downloads are not changeable from the sample shown.

     

    What is a personalized design? top

    This is a design that will be personalized with the name you provide during checkout. Samples are shown with sample names.

    How to personalize my order? top

    Personalized Designs:

    You will find a message box in the checkout section, here is where you will add the name and any other information needed to have your order filled.

    (Please refer back to the design you are ordering to review for required information)

    MISSING INFORMATION TO PERSONALIZE YOUR ORDER WILL DELAY IT'S DELIVERY. 

    OneSpringStreet personalized designs are not sold without name personalization, blank or with character’s name substituted for a personalized name.

    Personalized information added into the message box for an INSTANT DOWNLOAD design cannot be accepted as an instant download design is unchangeable.

    I don't want a name on my design top

    OneSpringStreet personalized designs are not sold without name personalization, blank or with character’s name substituted for a personalized name.

    Proofread spelling top

    Please proofread your information; to keep within our current turn around time, changes cannot be made once your order is received. Once an order is sent, we are unable to make changes to names/personalization if spelling was sent to us incorrectly. If we have created a spelling error on our part,  we will of course create a new design for you.

    Ordering multiple personalized items. top

    If you are ordering multiple items, and need each to be personalized with a different name... In the message box during checkout, you are able to create a list for each design. If all the designs are the same, but each is a different color, please specify each name and color together so there are no mistakes for each one.

    EXAMPLE:

    Blue Mickey - Robert

    Pink Minnie - Jennifer

    Green Mickey - James

    Red Minnie - Sophia

    Ordered a printable, now I want it printed and shipped top

    Printed and shipped transfers are separate from the printable design. If you have already ordered a printable, and wish to have a printed transfer shipped to your home. A printable transfer will need to be ordered through our Printed Iron On Transfer listing.

     

    Can you print my printable design on transfer paper and ship it to me? top

    Yes, we can, you will want to make sure your design is at the size needed as we do not alter artwork sent in to us.

    However, if you need your design to be printed smaller, we can resize it smaller to your specifications. This is the only change we can make to your artwork. 

    Please know, we print in high definition. You will want to send in the best quality image for printing in print safe colors. .

    Are the watermarks and your logo removed? top

    Yes, all of the sample watermarks and our white oval OneSpringStreet logo are removed upon purchase.

    Can I use your design on something I sell? top

    OneSpringStreet designs are created for your personal use or gift giving only and cannot be resold, mass produced, shared, copied or redesigned in any form without written consent.

    Design Size top

    Design sizes will be listed on the designs page. All of our designs are created separately and may not match in exact size from one design to a completely different design.

    Need to make your printable design smaller:

    How to resize your printable desgin

     

     

    I want an instant download design personalzied. top

    This may be an option if you contact us first, depending on the design. We will need to direct you to the custom ordering option. Do not purchase the instant downloadable design as we are unable to change the original if purchased and cannot issue a refund on any instant downloadable designs. Just contact us first and we will point you in the right direction for your purchase.

     

    Refunds top

    Because of the nature of the items we provide, we do not offer refunds. 

    Please proof read your information; changes cannot be made once your order is received. Once an order is sent, we are unable to make changes to names/personalization if spelling was sent to us incorrectly.

    If we have created a clerical error in spelling, of course, we will create a new design for you.

    Where can i have my design printed? top

    All OneSpringStreet designs are created to be printed on your home printer.

    If you would like a printed and shipped iron on transfer, delivered to your home, ready to use, please order through our Printed Iron On Transfer listing. *while supplies last

    How to make your printable image smaller top

    All of our printable designs can easily be resized smaller in your printer’s properties right before printing without losing quality. Just adjust the print out size before printing.

    All of our prints are created on 8.5" x 11" pages.

    Perfect to print on copy paper, transfer paper, card stock, sticker paper, magnetic paper, etc.

    Here is the visual directions and how to resize your printable design:

    How to make your printable design smaller

     

     

    Custom Orders top

    Can't find exactly what you were looking for?

    We do take custom orders. Please give sufficient time when requesting a custom printable design. Custom orders are currently at a 2-3 week turn around time.

    Rush charges will apply for designs needed within a week.

DESIGN SIZE:                              

Need a smaller size?

Specify measurements in inches when ordering.  We will resize your design to fit as close as possible to your measurements. Once design is sent, we are unable to resize.